Shipping Policy
The Customer Service staff of the Museum Store is pleased to answer your questions about the status of your order, shipping and delivery rates and times, special shipping instructions, and product availability.

The Museum Store ships via UPS Ground within the Continental U.S. only. We do not ship to Canada or overseas. We can only deliver to locations with street addresses (we are unable to deliver to rural routes or post office boxes).

Most orders will arrive within 14 business days. We will inform you by mail of any delay in shipping that exceeds 30 days. Your order may be shipped in separate parcels on separate days, but you will only be charged once for delivery of all shipments.

Shipping Rates*

Up to $15.00$8.50
$15.01-30.00$10.50
$30.01-50.00$12.50
$50.01-75.00$13.50
$75.01-100.00$15.50
$100.01-150.00$16.50
$150.01-200.00$17.50
over $20015% of total sale


*Shipping charges do not apply to memberships and Gift Cards.

Return Policy
Merchandise will be accepted for exchange or refund if current and in saleable condition. If you receive merchandise that is damaged or defective, please call customer service at (207) 775-6148, ext. 3219. For gift returns, refunds will be applied to the purchaser's account and will be credited at the price paid by the purchaser provided the original order can be identified. Without a receipt, refunds will be issued at the current selling price. When exchanging merchandise, please include the appropriate shipping charge for your new order. Returns and exchanges can be arranged by emailing store@portlandmuseum.org. Posters are not returnable.

To exchange or return an item, please send your shipment by insured Parcel Post to:
Portland Museum of Art
Museum Store
Seven Congress Square
Portland, ME 04101

Or by UPS to:
Portland Museum of Art
Museum Store
99 Spring Street
Portland, ME 04101

Sales Tax
Sales tax is required for purchases delivered within the state of Maine only. The state of Maine charges tax at the rate of 5%. Tax on merchandise will be computed before shipping and delivery charges.

Member Discount
To receive a discount of 10% when placing an order online, please enter your membership number or email address during Checkout. If you are not a Portland Museum of Art member, join today to receive all the benefits of membership. You will be immediately eligible for the discount on your current order. The discount does not apply to the purchase of memberships or Gift Cards.

Online Security
The Portland Museum of Art makes every reasonable effort to ensure that all of the transactions that occur on our website are secure. All credit card numbers submitted to the site are encrypted using Secure Socket Layer (SSL) encryption.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and administrative procedures to safeguard and secure the information we collect online.

Privacy Policy
The Portland Museum of Art is strongly committed to protecting the privacy of its online guests, customers, members, donors, and friends. We do not collect personally identifiable information about individuals — such as their names and postal and/or email addresses — except when it is knowingly provided by such individuals.

When you make a purchase online in the Museum Store we will ask you to provide only the personal information necessary to fulfill your order — this includes your name, billing and shipping addresses, telephone number, and credit card number. This is the same information requested when you place an order by telephone or through the mail. For online orders we also require your email address so you can receive order and shipping confirmation emails and so we can communicate with you if we have difficulty processing your order. Please read our privacy policy for details.

Alternative Order Options
If you prefer to not place your order online, you may telephone, fax, or mail us your order. Download the order form PDF provided to get started.

Telephone
Please call (207) 775-6148, ext. 3219, Monday through Friday, 10 a.m. to 5 p.m. Eastern Time. Have your credit card ready.

Fax (credit card payments only)
You may fax your order form to (207) 773-7324, 24 hours a day, 7 days a week. Clearly indicate your name, telephone number, and fax number on every page.

Mail
Enclose your order form along with your check or money order payable to "Portland Museum of Art." Checks must be in United States dollars and drawn on a United States bank. Please do not send cash or international money orders. Mail to:
Portland Museum of Art
Museum Store
Seven Congress Square
Portland, ME 04101

Download order form [pdf]

Contact the Museum Store
The Customer Service staff of the Museum Store is pleased to answer your questions about the status of your order, shipping and delivery rates and times, special shipping instructions, and product availability.

Telephone
From within the United States, please call (207) 775-6148, ext. 3219, Monday through Friday, 10 a.m. to 5 p.m. Eastern Time.

Email
Email any question to store@portlandmuseum.org. Please be sure to include your name, mailing address, telephone number, and order number so that we may provide you with the best possible service.

Fax
You may fax your inquiries to (207) 773-7324, 24 hours a day, 7 days a week.

Mail
Inquiries for Customer Service should be addressed to:
Portland Museum of Art
Museum Store
Seven Congress Square
Portland, ME 04101

Membership Questions
If you need assistance with a membership order, please call (207) 775-6148, ext. 3244, email membership@portlandmuseum.org, or fax (207) 773-7324.